Our office is located at Unit 101 – 3827 Broadway Avenue (across the street from the parking lot between Paul's Bakery and the Sausage Factory). Our hours of operation are Monday, Tuesday and Wednesday from 10 am to 5 pm. We are also open Friday from 10 am to 3 pm.
In exceptional circumstances we can arrange to meet people outside of these times. We also provide phone support, and/or can chat with you via Facebook or email.
Referrals for client service
BVBIA has distributed referral forms to our health and social service community, but we do not require any paperwork for you to speak with us. We are low barrier and want to meet with you in a way that works for you. You can be referred by a service provider, a family member or friend, or you can self-refer.
Requests for information or prevention education
We also are happy to speak to people and provide trusted resources on general principles of brain health and brain injury. If you have a question, please ask!
It is preferred that you contact us and make an appointment, although this is not necessary. Please note that our front door is always locked, and also note that if you do stop during our open hours and we don't answer, that means we are occupied with a client either in person or on the phone. We ask that you try again!
BVBIA is a confidential service. Your privacy and security is of the utmost importance. We follow standard industry safeguards for the protecting of personal information.
Proving that they both rip AND are brainy enough to want to learn about concussion - HBMs Snow School crammed into the downtown office to chat about how they can keep themselves and people doing what they love.
Having concussion knowledge in your back pocket so you can use it is a good thing, because early recognition, a preventative approach, and a solid recovery plan will help everybody heal so the fun times can resume in a good way.
We enjoyed some quality refreshments while:
- going over the basics of concussion recognition, symptomology and recovery.
- hearing about what BVBIA sees and hears in the office (protecting the confidentiality of our clients, of course).
- what we hear and see as community members (because a lot of people talk to us on the street).
- learning about what the latest research says.
So kudos to the Snow School head Emily-Anne for making it happen and thanks to the crew for asking such great questions and for understanding that our message is one of empowerment and knowledge. We want everyone to play hard, play smart and love his or her brain!