Our office is located at Unit 101 – 3827 Broadway Avenue (across the street from the parking lot between Paul's Bakery and the Sausage Factory). Our hours of operation for July and August are Monday, Tuesday and Wednesday, 10 am to 3 pm (excluding stat holidays).
In September, we will resume our regular hours, Monday, Tuesday, Wednesday and Friday from 10 am to 3 pm (excluding stat holidays).
Advance appointments are recommended as we may be fully booked, or we may be working in Houston or Hazelton!
In exceptional circumstances we can arrange to meet people outside of these times. We also provide phone support, and/or can chat with you via Facebook or email.
Referrals for client service
BVBIA has distributed referral forms to our health and social service community, but we do not require any paperwork for you to speak with us. We are low barrier and want to meet with you in a way that works for you. You can be referred by a service provider, a family member or friend, or you can self-refer.
Requests for information or prevention education
We also are happy to speak to people and provide trusted resources on general principles of brain health and brain injury. If you have a question, please ask!
It is preferred that you contact us and make an appointment, although this is not necessary. Please note that our front door is always locked, and also note that if you do stop during our open hours and we don't answer, that means we are occupied with a client either in person or on the phone. We ask that you try again!
BVBIA is a confidential service. Your privacy and security is of the utmost importance. We follow standard industry safeguards for the protecting of personal information.